Cancellation and Refund Policy

Fastura Technology Pvt Ltd – Cancellation and Refund Policy

Welcome to Fastura Technology, where we strive to provide innovative technology solutions to enhance your digital experience. We understand that circumstances may arise where you need to cancel your order or request a refund, and we're here to make that process as seamless as possible. Please read the following policy carefully to understand your rights and obligations regarding cancellations and refunds.

Cancellation Policy:

Cancellation Period: Customers may cancel their order or subscription within 20 working days of purchase without incurring any penalties. Beyond this period, cancellation requests may be subject to additional terms and conditions.

Cancellation Process: To cancel an order or subscription, please contact to customer support.

Refund Eligibility: Customers are eligible for a refund under the following circumstances:

  • Product or service dissatisfaction
  • Technical issues preventing proper use
  • Failure to deliver as promised

Refund Methods: Refunds will be processed through the original payment method within 10 - 15 business days from the date of approval. Customers may also opt for store credit or alternative refund methods where applicable.

Exceptions: Certain products or services may not be eligible for cancellation or refund, including but not limited to digital downloads, personalized products, and services already rendered.

Refund Policy:

Refund Requests: To request a refund, please [insert refund request instructions, such as filling out a refund request form or contacting our support team.

Refund Criteria: Refunds are subject to approval based on the following criteria: Proof of purchase or subscription Evidence of product defects or technical issues Compliance with any trial period terms

Refund Processing Time: Once a refund request is approved, customers can expect the funds to be returned to their accounts within 5 business days, depending on the payment method and financial institution processing times.

Partial Refunds: In certain circumstances, partial refunds may be offered for partially used subscriptions or products with minor defects, at the discretion of Fastura Technology.

Non-Refundable Items/Services: Certain items or services may not be eligible for refunds, including but not limited to consulting fees, customization charges, and non-transferable licenses.

Chargeback Policy: Customers are encouraged to contact Fastura Technology directly to resolve any disputes or issues before initiating a chargeback through their payment provider. Chargebacks initiated without prior communication may incur additional fees or penalties.

Legal Considerations: Compliance: This cancellation and refund policy is designed to comply with all relevant consumer protection laws and regulations.

Terms of Service: By using our products or services, you agree to be bound by the terms and conditions outlined in this policy, as well as our Terms of Service.

Updates: Fastura Technology reserves the right to update or modify this cancellation and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our cancellation and refund policy, please contact our customer support team for assistance. Thank you for choosing Fastura Technology for your technology needs!